Dynamic 365 Field Service

• Manage service agreement

• Choose the right technician according to skill, location, customer preference.

• Manage technician workload

• Create better schedule

• Track customer warranties

• Provide mobile access to inventory and part information

• Dispatcher can view the schedule board and see opening right away.

• Laborious manual scheduling is a thing of the past

• Customer history and information can be stored and transferred from mobile device  back to office.

• Customer portal : previous and upcoming appointment